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Best of #SNIC20: Creating a NextGen Customer Experience Strategy

January 29, 2020

As presented at #SNIC20, in this high-level strategy webinar, learn what it takes to build a culture that keeps students and customers at the center every day by understanding how to:
  • Prioritize which customer experience initiatives to invest in so that they drive both business results and meet customers’ heightened expectations.
  • Define and create next-generation customer experiences.
  • Involve the right people and ensure that they have the skills, capabilities, and mindsets required to succeed.
  • Make great customer experiences a priority for everyone in your organization or school district.

Successful completion of the webinar and quiz is awarded 1 SNA CEU for RNDs/NDTRs.

  1. Develop an experience priority list for your customers.
  2. Define and create next-generation customer experiences.
  3. Model motivation techniques that will align your team. 

SNA CEUs: 1.0
Key Area 4000: Communications and Marketing
Subtopic 4000: Communications and Marketing

CPEUs for RDNs and NDTRs
CPEUs are no longer awarded for this course due to its age.

SNA CEUs are awarded after the successful completion of the post webinar quiz.

  • PowerPoint Presentation (PDF)